Privacy Policy & Use of Website

Effective June 8, 2020

We are committed to protecting your privacy and ensuring that your use of www.helloitalytours.com (the “Website”) is as secure and enjoyable as possible. This Privacy Policy explains how we collect information from you during your use of the Website, and how we use that information.

Agreement between customer & Hello Italy Tours

This website is provided solely to assist customers in gathering travel information, travel-related goods and services, requesting legitimate quotes or otherwise transacting business and for no other purposes.

Your consent

We only collect personal information when you sign up for our newsletter or request a quote or any other information you choose to provide to us. When you submit your personal information to us, you are giving us your consent to the collection, use and disclosure as set forth in the terms of this Privacy Policy.

You are responsible for ensuring that any other people that you are acting on behalf of (such as those included with your request for a quote), are aware of this Privacy Policy and have agreed to their personal data being given to us on their behalf.

What we collect

When you request services through the Website, we do require you to provide us with certain information, including but not limited to your name, phone number, email address, etc.  This information is used solely to process quotes placed by you and to communicate with you regarding your use of the Website and/or Hello Italy Tours’ services.

Your use of the Website will be done anonymously. We do log your IP address (the Internet address of your computer) to give us an idea of how you use the Website, but we do not link your IP address.  We may use “cookies” to understand your use of the Website and improve your experience (see “Cookies” below).

How we use your personal information

We may use your personal information for the following purposes:

• To contact you regarding a specific inquiry you have submitted.
• To email your tour, voucher, ticket information, etc.
• To notify you of any changes to your itinerary or any other information we feel is necessary to provide you.

Who we share your personal information with

We never sell or rent or dispense your personal information; we may disclose your personal information if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of Hello Italy Tours, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.

Your information will be shared with tour providers, museums, airlines, railroads, and any other service that you will be utilizing during your trip as required by the specific operator. Your information may be shared with our agents or contractors for the purpose of performing services for us. If Hello Italy Tours, or any operation thereunder, is sold, we reserve the right to transfer your personal information to the entity or entities that have purchased Hello Italy Tours. If that happens, the new entity or entities will adhere to a privacy policy that is at least as stringent as this policy.

Social Media

When you engage with us on social media platforms (such as Facebook, Twitter, Pinterest, Instagram, LinkedIn) your interactions with us are governed by this Privacy Policy as well as the Privacy Policy of the social media platform you use.

Security of your personal information

Your personal information is never shared with outside parties without your permission, except under conditions explained above, and data is stored in password-controlled servers with limited access.  We use SSL (Secure Socket Layer) encryption to protect our sensitive information online and intrusion detection systems to help prevent unauthorized person from gaining access to your information.  No online services can guarantee absolute security, but we are committed to taking appropriate steps designed to protect the information that we collect. We employ reasonable and appropriate technical and organizational measures to protect your personal information against loss, misuse, or alteration. Access to private and confidential data is granted only to those who need to use it and they may only do so for permitted business functions.

Access to your personal information

You may review and update your personal information at any time by emailing

webmanager@helloitalytours.com.

Emailed newsletters and special offer emails

Email newsletters and special offer emails are sent to customers and site visitors to provide the latest news about our services. Your personal email address is needed to subscribe to any of our specifically electronic mailings. The newsletters provide news about your favorite places or update you with information concerning tours and destinations. You may always decline to receive email newsletters or message. Please see our Opt-out Policy described below.

Opt-out

Hello Italy Tours subscribers may opt-out of receiving future communications.  Please note the following options for removing your information from our database and our mailing list:

1. At the bottom of our newsletters you can select unsubscribe
2. You can call us at 1-866-HI Italy (444-8259) or 212 -308-3030
3. Send an email to webmanager@helloitalytours.com

Use of Cookies

Our Website does generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the Website. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services.

External Links

This site may contain links to other sites. Hello Italy Tours is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies posted on the other online sites. This privacy statement applies solely to information collected by Hello Italy Tours.

Problems or complaints with our Privacy Policy

We value your comments and opinions. If you have questions, comments or a complaint about compliance with this privacy policy you may email webmanager@helloitalytours.com.